What areas near Jacksonville, NC do you service?
We service all of Onslow County and Hanover County and surrounding areas
- Jacksonville, NC
- Swansboro, NC
- New Bern, NC (if there are enough clients)
- Hubert, NC
- Wilmington, NC
- Leland, NC
- Carolina Beach
What if I have my own cloth diapers, will you wash those?
Yes! We realize that there are many different styles of cloth diapers and plenty of different brands to choose from. We will gladly wash any of your diapers, covers, pockets, all-in-ones and inserts.
Won't the diaper pail smell bad?
The pail liners provided are the highest quality ones on the market and should retain the odor. There are some simple steps to keep odors to a minimum, should they arise.
- Change the deodorizing disc every month. We will deliver a fresh deodorizing disc to you every month, free of charge!
- Use the liners provided and shake the solids from the diaper into the toilet before putting it into the pail.
- Do not rinse or soak diapers.
- Try sprinkling some EcoSprout Pail Freshener (in assorted scents which we sell at our boutique) into the diaper pail. This freshener also works as a detergent when you wash your diapers.
- Clean the diaper pail from time to time with soap and dry completely before inserting the clean liner.
Can I pick up and deliver my own diapers at your store?
Yes, if you live outside our delivery area, you may set up a diaper service account and make your own pick-up and deliveries. The charges are the same.
Do I need to be available for deliveries?
No. We make deliveries early in the morning. We do not expect you to be present during drop-off and pick-up. We ask that you set your dirty diapers out by 6am the day of your delivery.
Can I wash the prefold diapers myself?
NEVER wash the diapers yourself. Home laundering frequently results in discoloration, permanent staining, chlorine damage, etc., and you will be charged for damages.
How are the diapers washed?
We take pride in our wash process making sure each diaper is washed and sanitized properly. The diapers are washed in 180-degree water, in energy efficient commercial machines, making sure they arrive to you clean. Our diapers are tested for cleanliness and pH levels on a regular basis. Our wash routine is simple yet provides the same clean, santitary results wash after wash. For more details visit our cleaning process page.
My delivery falls on a holiday. Will you still deliver?
We will deliver as usual on all holidays except Thanksgiving, Christmas Eve, Christmas Day and New Year’s Day. If your delivery day falls on one of these holidays you will be notified in advance of the holiday delivery schedule.
What do I do on my scheduled delivery day?
Place your dirty diapers outside in a secure location in the dirty pail liner. Pick-ups and deliveries are done very early in the morning, so please place your bag out by 10am the day of deliver. Delivery times will generally be the same each week but may vary according to traffic, weather, etc. We will also send you a friendly reminder text the evening before your scheduled delivery date.
What do I do with soiled diapers?
Your clean diapers are delivered in a reusable pail liner. Use this bag to line your diaper pail. It is not necessary to rinse or wash the diapers (in fact, this can damage your diapers), just throw them in the pail. Once your baby begins to eat solids, please shake off any loose stool in the toilet. Avoid using diapers as burp cloths to avoid mildew growth and stains. Please keep all other personal items and disposable products (such as baby wipes) out of the pail liners.
Can I make changes to my order?
Absolutely. For any changes including diaper size, quantity, vacation holds (fill out this form), and new addresses, please let us know at least 3 working days before your next delivery day. Making changes is easy and we are happy to accommodate your changing needs.
What if I go on vacation?
You have two options:
- Take the diapers with you using a wetbag (we sell many styles at our store). These bags are stain and odor resistant, making travel a breeze.
- Suspend your service by filling out our vacation form. If you are vacationing for longer than 2 weeks, we will need to collect all the dirty and clean diapers from you before you leave. We will make sure you have a clean bundle ready for your return home, just fill out the form and we are happy to make the necessary arrangements.
What if my bag gets stolen?
Believe it or not bags do get stolen. We ask that you make sure that you place your bag in a secure location.
What happens if I move?
If you need to change your delivery address, please contact us one week in advance. Your delivery date may be changed based on your new location. Should that happen, we are happy to arrange an additional delivery or more diapers to ensure you don’t run out of diapers during your move. If you are moving out of our service area, please cancel before your next billing cycle.
What else do I need?
The diaper service provides the cotton prefold diapers, a cloth diaper pail, a diaper pail liner and a citrus disc for your diaper pail. We recommend you start with 5 to 6 diaper covers, a wetbag (for travel), and a cloth diaper safe balm. If you would like to secure the diapers on baby with something other than just the cover, you may also want to have a few Snappis. These items are also available for your convenience in-store and/or online.
I'm not due until next month. What happens if baby arrives early?
Pre-birth orders are gladly accepted. We will deliver one week’s worth of diapers so you are prepared for baby’s arrival. We will not make a second delivery until you call and let us know the stork has arrived.
Who owns the prefold diapers?
The Little Bum Life & Diaper Service owns the diapers. You are essentially renting the diapers as part of the weekly service. When you grow out of one size of diaper, turn in that full set and we will swap them out for the next size up at no additional cost. It’s all part of the service! Upon potty training or cancellation, all of the diapers are returned to us at your final pick-up.
What is available at the The Little Bum Life Boutique?
American Eco-Baby is a must-see shop for all natural baby items along with being a one-stop-shop for all your cloth diapering needs. Anything from our store can be delivered with your diaper delivery for no additional delivery charge.
Visit www.thelittlebumlife.com to sign up.